Shipping Overview
We offer free standard shipping on all orders within Canada and the United States.
Orders are processed within [1–3 business days], and delivery typically occurs within 12-17 after shipment.
You will receive a confirmation email with tracking information once your order ships.
Standard Shipping: FREE
We believe comfort should arrive without extra cost. All orders include free standard shipping.
There are no additional shipping fees at checkout.
Orders are processed within [1–3 business days] (Monday through Friday, excluding holidays).
Orders placed on weekends or holidays will be processed on the next business day.
Processing time is separate from shipping time.
After shipment, delivery typically takes 12-17 business days
Delivery times are estimates and may vary due to:
Carrier delays
Weather conditions
Customs processing
High-volume shipping periods
Once your order ships, you will receive an email with your tracking number.
You can use this number to monitor delivery progress.
If you do not receive tracking within [3–5 business days], contact us at:
Email: kanishkp36@gmail.com
Please ensure your shipping address is correct before placing your order.
If an incorrect address is provided:
We cannot guarantee replacement or refund
Customers may be responsible for reshipping costs
If you need to change your address, contact us within [12 hours] of placing your order.
All applicable taxes are calculated at checkout.
For cross-border shipments, customs delays may occasionally occur. These are outside our control.
If your package arrives damaged:
Contact us within [7 days] at:
kanishkp36@gmail.com
Include photos of the product and packaging.
We will work with you to resolve the issue.
If your package appears lost before delivery:
Contact us at:
kanishkp36@gmail.com
We will investigate and provide a replacement or solution.
Once a package is marked as delivered by the carrier, it becomes the customer's responsibility.
If you cannot locate your package:
Check your tracking information
Contact the shipping carrier
If you receive the wrong item or your order is incomplete:
Contact:
nestorypets@gmail.com
within [7 days] of delivery.
During busy periods, delivery times may be longer.
We appreciate your patience during these times.
Email: Nestorypets@gmail.com
Website: Nestory Pets